Cancellation/Refund Policy

This page outlines the guidelines and procedures for canceling orders and requesting refunds. Our goal is to provide a transparent process that ensures fair treatment for both customers and our business. Below are the key points to understand:

  1. Eligibility for Cancellation/Refund:
    • Cancellations and refunds are eligible within 7 days
      from the date of purchase.
    • Orders that have been processed or shipped may not be eligible for cancellation. However, you may still request a refund based on the conditions outlined below.
    • Digital products, custom orders, and certain services may not be eligible for cancellation or refund. Please check the product/service description for specific terms.
  2. How to Request a Cancellation/Refund:
    • To initiate a cancellation or refund, contact our customer support team at [email protected] or 8866172317  with your order number and reason for the request.
    • For faster processing, please include any relevant documentation, such as proof of purchase or confirmation emails.
  3. Timelines for Processing:
    • Once your cancellation or refund request is received and approved, we will process it within 5 business days.
    • Refunds are typically issued within 5 business days after approval. However, the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
  4. Applicable Fees and Charges:
    • If your order has already been shipped or a service has commenced, additional fees may be deducted from your refund amount to cover shipping, handling, or service costs.
  5. Non-Refundable Items:
    • Some items or services are non-refundable. These may include digital products, subscriptions, personalized items, or services that have been fully performed.
    • Non-refundable items will be clearly marked on the product or service page, so please review these details before making a purchase.
  6. Partial Refunds:
    • If only part of an order is canceled, a partial refund will be issued for the eligible items or services.
    • The refund amount will be calculated based on the value of the canceled items minus any applicable fees.
  7. Method of Refund:
    • Refunds will be issued to the original payment method used at the time of purchase. If this is not possible, our customer support team will work with you to find an alternative solution.
    • In some cases, you may have the option to receive a store credit instead of a refund to your original payment method.
  8. Communication and Updates:
    • You will receive an email confirmation once your cancellation or refund request has been processed.
    • If there are any delays or issues with your request, our customer support team will contact you directly to resolve the matter.

We hope this policy provides clarity and assurance when shopping with us. If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team.