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At Doctor Diary, we strive to ensure that your products reach you in a timely and secure manner. This page provides detailed information on our shipping and delivery processes, including expected timeframes, shipping methods, and any associated costs.

1. Expected Shipping Timeframe

• Once your order is confirmed, we typically process and ship it within 1-3 business days.
• During peak seasons or sales events, processing times may be slightly longer due to high order volumes. We appreciate your patience during these periods.

2. Delivery Timeframe

• After your order has been shipped, you can expect delivery within 5-7 business days, depending on your location and the shipping method selected.
• Please note that delivery times may vary based on factors such as the shipping destination, weather conditions, and carrier delays.

3. Shipping Methods

• We partner with reliable shipping carriers to ensure that your products arrive safely and on time. Available shipping methods will be presented to you during checkout.
• You may choose from standard shipping, expedited shipping, or other available options based on your delivery needs.

4. Shipping Costs

• Shipping costs are calculated at checkout based on the weight of your order, shipping method selected, and delivery location.
• Occasionally, we offer free shipping promotions. These will be clearly indicated on our website when available.

5. Tracking Your Order

• Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the progress of your shipment and estimated delivery date.
• If you do not receive tracking information or have any questions about your shipment, please contact our customer support team at [email protected] or 8866172317.

6. International Shipping

• For international orders, delivery times may vary depending on the destination country and customs clearance processes.
• Please be aware that international orders may be subject to additional customs fees or import duties, which are the responsibility of the recipient.

7. Delays and Issues

• While we do our best to ensure timely delivery, unforeseen circumstances such as weather disruptions, carrier delays, or customs hold-ups may affect delivery times.
• If your order is delayed or you encounter any issues with your delivery, please reach out to us at [email protected] or 8866172317,and we will assist in resolving the matter.

8. Lost or Damaged Packages

• If your package is lost or arrives damaged, please notify us immediately. We will work with the carrier to investigate the issue and provide a suitable resolution, which may include a replacement or refund.

9. Shipping Restrictions

• Some products may have shipping restrictions due to their size, weight, or the destination. These restrictions will be indicated during the checkout process.

We are committed to providing you with a smooth and efficient shipping and delivery experience. Should you have any further questions or special requests, feel free to contact our customer support team at [email protected] or 8866172317. Thank you for choosing Doctor Diary for your purchase.